Frequently Asked Questions

Welcome to our Frequently Asked Questions section. Please select a topic below:

Condominium Topics

Property / Investment Management

Frequently Asked Questions - Condominium Related

Q: How do I order a Status Certificate for selling or buying a condo?

A: Click here.

Q: How do I find out what my condo's restrictions are? e.g pets, satellite dishes, parking etc?

A: You should have two very important documents in your possession as a condo owner; your Condominium Declaration and you Condo Rules and Regulations / By-laws (Owner's Handbook, if applicable). These documents will answer your questions on what is permitted and what is prohibited. If still in doubt, contact our office. For more information on how condominiums are structured and operated, view our helpful publications section.

Q: When are my condo fees due? Can I arrange automatic debit or do I have to send post-dated cheques?

A: Common element fees are due and payable on the 1st day of each month. To ensure timely receipt of funds, a late payment charge will be applied to your account after a 10 day grace period.

For your convenience, TAG offers an easy and efficient Pre-Authorized Debit system from your bank account. Avoid the hassle of preparing and sending a cheque every month! Sign up for Pre-Authorize Debit. Alternatively, post dated cheques dated the 1st of each month will be accepted. Sorry, no credit card payments.

Q: I'm sure my condo corporation has insurance. Do I need my own insurance?

A: Yes. The Corporation's insurance applies to the common areas only. Homeowner's insurance will cover your personal belongings and improvements/upgrades against specified perils in your insurance contract. It is also a lending requirement; you'll need insurance to secure a mortgage.

Q: Where can I get more information about condominiums and ownership?

A: Please visit our Client Care section for helpful resources and articles.

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Frequently Asked Questions - Property Management

Q: How long have you been managing real property?

A: Our company was founded in 1977. In 2011 Active was rebranded to TAG "The Active Group" and remains a family owned and operated company to this day.

Q: What geographic areas does TAG offer their services?

A: TAG serves the Brant, Hamilton-Wentworth, Halton, and Peel Regions in Southern Ontario, Canada, along with international clients in North America and Europe.

Q: What about TAG's supplier relations?

A: Our arms length relationship with our trades and suppliers is a powerful resource that is frequently evaluated and updated to ensure the maximum benefits are being received by all of our clients and customers..

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